Support

We're here to help. Cardsemble is currently in private beta.

This is a draft document. Contact information and procedures are placeholders pending legal/business review.

Contact us

For questions, issues, or feedback:

VERIFY: support email [email protected] — Replace with the actual support email address before publishing.

Please include the following when you contact us:

Your Supabase user ID (available in the app under Settings → Account)
A clear description of the issue
Steps to reproduce (if applicable)
Screenshots (if helpful)

Common topics

Account access

Issues signing in with Google, session expiration, or account deletion requests.

Transaction synchronization

Missing transactions, duplicate transactions, incorrect amounts or merchants, pending vs. posted status.

Plaid connections

Linking a new bank, re-authenticating an existing connection, institution not available, sync errors (e.g., ITEM_LOGIN_REQUIRED).

Household & sharing

Inviting a household member, managing invite codes, assigning/splitting transactions, household visibility settings.

Card event capture (Android)

Granting notification access, Google Wallet not capturing events, test notification not working, device token configuration.

Card event capture (iOS)

iPhone Shortcut setup, sending events to the API, events not appearing in the app.

Account deletion

Requesting complete data removal, understanding what data is deleted, verification of deletion completion.

Bug reports & feedback

Crashes, UI issues, feature requests, general feedback.

Troubleshooting steps

Transaction sync issues

Open the app and pull down on the Transactions tab to force a refresh.
Check the Accounts tab → "Sync accounts" to trigger a full Plaid sync.
If a specific institution shows a warning, it may need re-authentication (tap the warning).
Ensure your internet connection is working and the app has background data enabled.

Android card event capture not working

Open Settings (gear icon in Summary) → "Capture settings".
Verify "Notification access" is granted for Cardsemble.
Tap "Send test notification" to verify the end-to-end flow.
If the test fails, try "Reconfigure capture" to reset the device token.

Plaid connection needs re-authentication

Go to Accounts tab (Summary → Link a card, or Settings → Accounts).
If an institution shows a warning, tap it for details.
Tap "Link account" and re-authenticate through Plaid Link.
The existing Plaid Item will be updated; no duplicate transactions are created.

Data & privacy

For questions about your data, see our Privacy Policy draft. To request account deletion, use the in-app Settings → Account → Delete account, or email us at the address above with your user ID.

Status page

There is currently no public status page. If you suspect a widespread outage, check the Supabase status page and Plaid status page, as the Service depends on both.